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FAQ

General / Company
What is your phone number and operating hours? You can call us at EST at 571-291-3450 or fax 703-552-0899 from 7am to 7pm EST Monday through Saturday. You can send an email at any time to marketing@i-marketingstrategies.com.

What about privacy and security? We don't share your information with anyone. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.

Products / Ordering
Can I order 2-color printing or black and white from you? Yes. We suggest you get the best value for your dollar and go for full color, instead of two-color or black and white. Simply place your order as usual, then specify in the comments section that it's a two-color or black and white job and what PMS colors you have selected. Since we are so efficient at producing high-quality four-color work, two-color pieces will be priced the same as four-color pieces. Two-color postcards, business cards, presentation folders, catalogs and calendars will generally be converted to four-color process equivalents before printing. If you need to produce 2-color business cards or postcards using spot inks, you can request a printing price quote online.

Can you print jobs that are different than the standard formats that you offer? Yes but you must put a request for a quote on any job that doesn't fit our standard formats.

Is there an extra charge for bleeds? No. Unlike many other companies, all our prices include full bleeds free of charge.

How do I order multiple pieces? To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3 different 11x17 brochures, please place 3 orders. Obviously, the price for 5,000 of one brochure is not the same as the price for 2500 each of 3 different brochures.

What kind of paper will my job be printed on? We have several paper types available, depending on what you are ordering. The individual pricing pages show available options.

How well will my job match what I see on my monitor? Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Please see our RGB - CMYK Information page for important instructions on getting the results you want.

How do I place an order and have my graphic designer upload my files separately? When you place your order, you will have a button to upload your file. You dont have to upload a file when you place an order. Just indicate in the comments that someone else will send the file to us. You or someone else can FTP your files with your order number just contact us via email with the request and we will send an FTP link to upload your file. You can send an email to the person with your files, giving them both your order #, name and we will send an FTP link to them. When you finish placing your order by clicking the "Send Order" button, you will receive a confirmation that includes your order Number. Give your designer your order number and have them upload the files from our File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.

How long does it take for me to get the proof of my job? Once you have placed your order, you should get it within 24 to 48 hrs after we receive your electronic files.

How long will it take to get my order? Most jobs will be shipped within 4 business days after you approve your proof online. Please check the specific product ordering page for available turnaround times. You may get it faster with but there is a premium.

Shipping Services Our online shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.

Will I always receive exactly the quantity I order? Most of the time, we ship you slightly more than you ordered, free of charge.

What if I want to change something on my order after I've placed it or approved the proof? We require an electronic "paper trail" for all changes made after your initial order is placed. You may make changes to such things as quantity, shipping method, or shipping address by going to the Change Order Request page. Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has been printed.

How do I view my proof? You will receive an email with your proof or a link to your proof.

Mailing Services
Can you mail my postcards, brochures, etc. if I send you a mailing list? Yes! For postcards, brochures and newsletters, IMarkprinting.com will be glad to mail your material to a list of mailing addresses that you supply. The pricing is on our product ordering pages. Just email your list with your order number and we will take care of the rest.

Can you use my mailing permit and mail my material from your location? We are able to mail from our service location using our mail permit only. Mailing permits are tied to local USPS offices and may only be used in the locality where they are issued. If you'd like us to address your material and ship it to you, you could use your own permit and mail it from your location.

Can I have you mail some of my order and ship the rest? Indicate via comments the full print quantity and the desired Mailing Services quantity to the number of addresses in your mailing list. We'll ship the quantity which is not mailed to the shipping address you provide on the comments.

File Preparation
Can I send you documents created in MS Word or PowerPoint? Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other color images, send them in. Same great service, same great pricing.

What other file formats can you take? We can take any Mac or PC version of InDesign, Photoshop, Publisher, Word, PowerPoint, any file output as a PDF.

What types of storage media do you accept? We can take your files on a CD, DVD or flash drive. Send to address on our contacts page.

How well will my job match what I see on my monitor? Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on a your specific monitor. We do our best to make your job look good. See our design hints page for a more technical description.

What is the difference between the RGB and CMYK color space and why does it matter? RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing". The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors. Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable. See our RGB and CMYK Information page for more details.

How should I take pictures with my digital camera? Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then combines the colors together and saves the image onto the picture card. It is very important to make sure that the camera is set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64 or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will mean large file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera. Remember, images should be at 300dpi in their final size in the layout! More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the color space from RGB (red, green, blue) to the printing press colors of CMYK (cyan, magenta, yellow, black), then do so! It is always better to have you change the color space if you can, than for us to do it. Remember, not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free!

How can I tell what resolution the image from my digital camera is? Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image editing software, you can do a little math to determine the resolution, and the size you can print the image at for clear and crisp printing. Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results. If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300dpi in their final size in the layout and 400dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size. See our Resolution page for more information on image resolution.

Where can I get more information on file and image resolution? Our Resolution page has a comprehensive explanation of resolution and tips on how to properly prepare images to achieve the best quality printing.

Do you have templates to help me correctly design my project? Templates are available on some of the product ordering pages. Our Design Templates page has a list of currently available templates. Look for more in the near future.

Where can I get some more tips on designing a brochure? Easy: check out "How To Make A Super Brochure Or Mailing Piece", Brochure Printing Design Concepts and Brochure Design Tips for Business.

Where can I get more information on file preparation? Our technicians are always available to assist you during business hours. You can reach us by email at marketing@i-marketingstrategies.com and by phone at 571.291.3450.

How long will it take to upload my files? It will vary depending upon your file size, the speed of your Internet connection and the volume of Internet traffic at the time you send it. Check the approximate file upload times .

Should I do anything special if I'm on AOL? If you use America Online (AOL) for your internet connection, you should be aware that AOL can limit your inactivity on the web and disconnect you from the internet if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the internet, thereby preventing the possibility of getting disconnected during your file upload.